# How SAP uses Mistral

**80%** Reduction in repetitive support queries at SBB

As published on [mistral.ai](https://mistral.ai/customers/sap/), April 2026. Captured by usedby on 2026-10-09.

- Company: [SAP](https://www.usedby.ai/companies/sap.md)
- Tool: [Mistral](https://www.usedby.ai/tools/mistral.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)

## The use case: how SAP deploys Mistral

SAP uses Mistral Large, hosted on SAP-operated infrastructure, to build a multilingual RAG chatbot that supports Swiss Federal Railways (SBB) employees during a software migration. SAP also uses Mistral models for agentic workflows such as an upcoming Accounting Accruals agent, and reuses the framework for other industries.

Summary written by usedby from the source page, in English. The figures are those of Mistral and SAP, not ours.

> Support volume transformation: SBB achieved an estimated 80% reduction in repetitive support queries, freeing expert "super users" to focus on complex problem-solving.

- **30,000**: “Scalable coverage: From 1,000 pilot users expanding to 30,000 employees, demonstrating enterprise-wide scalability.”

> Our expanded partnership with Mistral reinforces SAP’s commitment to responsible AI, enabling businesses to harness the power of generative AI while maintaining control over their data and intellectual property—a key milestone toward more sovereignty for the European market.
>
> Philipp Herzig, Chief Technology Officer of SAP SE

Source: [mistral.ai](https://mistral.ai/customers/sap/), captured 2026-10-09.

## Other AI tools used by SAP

- [Coveo](https://www.usedby.ai/tools/coveo.md) — Confirmed
- [Gemini](https://www.usedby.ai/tools/gemini.md) — Confirmed
- [Synthesia](https://www.usedby.ai/tools/synthesia.md) — Confirmed
- [6sense](https://www.usedby.ai/tools/6sense.md) — Observed
- [Claude](https://www.usedby.ai/tools/claude.md) — Observed
- [Cohere](https://www.usedby.ai/tools/cohere.md) — Observed

## Mistral users in IT Services & System Integration

- [Capgemini](https://www.usedby.ai/companies/capgemini.md) — Confirmed
- [IBM](https://www.usedby.ai/companies/ibm.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 80% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of SAP.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: SAP uses Mistral. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sap-mistral · How we check: https://www.usedby.ai/methodology