# How Schneider Electric uses Gupshup

**3X** Increase in conversion rate with WhatsApp ordering

As published on [gupshup.ai](https://www.gupshup.ai/resources/case-studies/how-schneider-electric-digitized-handwritten-orders-with-virtual-commerce-assistant-on-whatsapp/), October 2025. Captured by usedby on 2026-10-08.

- Company: [Schneider Electric](https://www.usedby.ai/companies/schneider-electric.md)
- Tool: [Gupshup](https://www.usedby.ai/tools/gupshup.md)
- Industry: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech.md)
- Teams: eCommerce & Channel Strategy

## What the story says

Schneider Electric built a WhatsApp virtual assistant, Koko 2.0, with Gupshup that lets wholesalers, retailers and homeowners upload photos of handwritten orders, which OCR converts into digital carts they can edit and confirm. The assistant also handles order status, serviceability checks, policy and technical documentation queries, and live agent chat.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and Schneider Electric, not ours.

> Given WhatsApp’s high penetration in India, Schneider built a WhatsApp chatbot ‘Koko 2.0’ in partnership with Gupshup for managing orders and engaging with their consumers better.

- **90 seconds**: “From converting paper-based quotations into digital carts within 90 seconds, the convenience and efficiency it brings are unmatched.”

> Gupshup has truly simplified our operations at Schneider Electric. We say, 'It’s not an app, it’s WhatsApp,' and Gupshup has been pivotal in creating that seamless experience. From converting paper-based quotations into digital carts within 90 seconds, the convenience and efficiency it brings are unmatched. Thanks to Gupshup for driving this impactful change!
>
> Premika Chandrashekharan, Director - eCommerce & Channel Strategy

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3X is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Schneider Electric.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Schneider Electric uses Gupshup. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/schneider-electric-gupshup · How we check: https://www.usedby.ai/methodology