# How Schwarz Digits uses Cognigy

As published on [cognigy.com](https://www.cognigy.com/en/case-study/schwarz-it). Captured by usedby on 2026-10-02.

- Company: [Schwarz Digits](https://www.usedby.ai/companies/schwarz-digits.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)

## What the story says

Schwarz Digits equips Lidl store employees with headsets to talk to a voice assistant (LIVA) built on Cognigy. Employees use voice commands to look up product details or stock levels and to perform tasks such as opening or closing tills.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Schwarz Digits, not ours.

> By using voice commands, they can quickly access information such as product details or stock levels and perform tasks like opening or closing tills. The digital assistant is powered by an AI Agent built on Cognigy, which supplies the necessary information and carries out actions through various interfaces.

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of Schwarz Digits.
- Checked: Schwarz Digits uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/schwarz-digits-cognigy · How we check: https://www.usedby.ai/methodology