# How Seamless.AI uses Salesloft

As published on [salesloft.com](https://www.salesloft.com/resources/case-studies/seamless-ai), August 2025. Captured by usedby on 2026-10-04.

- Company: [Seamless.AI](https://www.usedby.ai/companies/seamless-ai.md)
- Tool: [Salesloft](https://www.usedby.ai/tools/salesloft.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Customer Success, SMB, Mid-market, Enterprise

## What the story says

Seamless.AI's customer success teams use Salesloft to automate outreach and renewal communications at scale, build personalized templates, and log activity with Salesforce integration. Leaders use it to store call recordings for coaching and track team activity.

Summary written by usedby from the source page, in English. The figures are those of Salesloft and Seamless.AI, not ours.

> Both Chris and Shane directly attribute a significant portion of their improved retention rates to Salesloft. "A lot of the increase that we've seen in the decrease in churn and increase in retention is because of the way that we're able to utilize Salesloft - utilize the cadences, track our team, and hold the responsibility for them," Chris shared.

> Salesloft gave us the flexibility to customize the platform based on what each team needs. Sales can do what they want. We can do what we want. It doesn’t interrupt the other side.
>
> Chris Sexton, Director of Enterprise Customer Success

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the passage quoted above is copied word for word from the page, near the name of Seamless.AI.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Seamless.AI uses Salesloft. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/seamless-ai-salesloft · How we check: https://www.usedby.ai/methodology