# How SeatGeek uses Guru

As published on [getguru.com](https://www.getguru.com/customers/seatgeek-faster-support). Captured by usedby on 2026-10-09.

- Company: [SeatGeek](https://www.usedby.ai/companies/seatgeek.md)
- Tool: [Guru](https://www.usedby.ai/tools/guru.md)
- Industry: [Marketplace](https://www.usedby.ai/companies/industry/marketplace.md)
- Teams: Customer Support

## What the story says

SeatGeek's customer support team uses Guru's AI Answers to let agents search and get generated answers across Guru content and other applications such as Airtable and Slack. They started with a pilot focused on rapidly changing event information that was hard to search in Airtable.

Summary written by usedby from the source page, in English. The figures are those of Guru and SeatGeek, not ours.

> The SeatGeek team aimed to maximize Guru’s value quickly but thoughtfully by launching Guru’s Answers for the customer support team to allow their agents to search and find generated Answers across Guru content as well as content living in other critical applications, like Airtable or Slack.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of SeatGeek.
- Checked: SeatGeek uses Guru. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/seatgeek-guru · How we check: https://www.usedby.ai/methodology