# How Secureframe uses Tidio

**59%**: “59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance”

As published on [tidio.com](https://www.tidio.com/customers/secureframe/), March 2026. Captured by usedby on 2026-10-03.

- Company: [Secureframe](https://www.usedby.ai/companies/secureframe.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Support, Sales, Customer Success
- Customer since (as the page says): Secureframe’s implementation began in March 2025

## What the story says

Secureframe replaced its previous AI chatbot with Tidio's Lyro AI Agent to answer customer questions inside its compliance platform for logged-in users. It also serves as an internal knowledge base and creates support tickets for complex issues that need escalation.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Secureframe, not ours.

> 59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance

- **79%**: “79% answer rate – percentage of all visitor questions that have been answered by Lyro”
- **+2,000%**: “+2,000% improvement from previous 2-3% enterprise AI performance”

> Basic onboarding took about 2 weeks, pretty easy, mostly just trying to anticipate what kind of data I need!
>
> Brady Price, Director of Customer Support at Secureframe

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 59% is printed word for word on the page, near the name of Secureframe.
- Checked: the passage quoted above is copied word for word from the page, near the name of Secureframe.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Secureframe uses Tidio. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/secureframe-tidio · How we check: https://www.usedby.ai/methodology