# How Send Payments uses Relevance AI

**40 hours**: “40 hours saved weekly”

As published on [relevanceai.com](https://relevanceai.com/customers/send-payments). Captured by usedby on 2026-10-02.

- Company: [Send Payments](https://www.usedby.ai/companies/send-payments.md)
- Tool: [Relevance AI](https://www.usedby.ai/tools/relevance-ai.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)

## What the story says

Send Payments, a global payment infrastructure provider, built a set of specialized AI agents with Relevance AI. The agents handle customer service around the clock, automate compliance tasks and support lead qualification, including a BDR agent called Bosh.

Summary written by usedby from the source page, in English. The figures are those of Relevance AI and Send Payments, not ours.

> Led by CTO Ryk Neethling and Head of Product Eldert Bongers, the company partnered with Relevance AI to create specialized agents that deliver 24/7 customer service, automate compliance tasks, and give back 40 hours per week to their team.

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 40 hours is printed word for word on the page, near the name of Send Payments.
- Checked: the passage quoted above is copied word for word from the page, near the name of Send Payments.
- Checked: Send Payments uses Relevance AI. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/send-payments-relevance-ai · How we check: https://www.usedby.ai/methodology