# How Sensible Weather uses Retool

**~15x**: “With Nimbus deployed, support agents solved tickets ~15x faster.”

As published on [retool.com](https://retool.com/customers/sensible-weather). Captured by usedby on 2026-10-08.

- Company: [Sensible Weather](https://www.usedby.ai/companies/sensible-weather.md)
- Tool: [Retool](https://www.usedby.ai/tools/retool.md)
- Teams: Support, Product, Business Development, Engineering

## What the story says

Sensible built an internal app called Nimbus on Retool, connected to internal APIs plus Zendesk and Stripe, so support agents can look up Weather Guarantees, check weather data, handle tickets and trigger SMS reimbursement notifications in one place. Product and business development teams also use Nimbus dashboards to track partner integration status.

Summary written by usedby from the source page, in English. The figures are those of Retool and Sensible Weather, not ours.

> With Nimbus deployed, support agents solved tickets ~15x faster.“A lot of the customer support processes that took 10-30 minutes per ticket for our support team, now take a single minute or two.”

- **less than three days**: “Even though Mark was a team-of-one, these initial steps took less than three days, which was “super satisfying, since connecting different data sources and services can be one of the pain points during software development”.”

> Overall, the internal apps built with Retool have given us the confidence in growing the customer support team and onboarding new agents, just knowing that we can accommodate our customers’ needs at a much faster rate than before.
>
> Mark Bedanov-Pack, Software Engineer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure ~15x is printed word for word on the page, near the name of Sensible Weather.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sensible Weather.
- Checked: Sensible Weather uses Retool. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sensible-weather-retool · How we check: https://www.usedby.ai/methodology