# How Serko uses New Relic

**2 hours**: “2 hours saved per engineer, per week”

As published on [newrelic.com](https://newrelic.com/customers/serko). Captured by usedby on 2026-11-13.

- Company: [Serko](https://www.usedby.ai/companies/serko.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Teams: Engineering, Product
- Customer since (as the page says): After evaluating New Relic and then joining as a customer in 2020

## The use case: how Serko deploys New Relic

Serko uses New Relic for application performance monitoring and observability across its multi-cloud estate, including systems inherited through acquisitions. Engineers use a single platform to trace issues, and New Relic data feeds into incident management workflows to find root causes faster.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Serko, not ours.

> Engineers save at least two hours per week previously lost to reactive troubleshooting. That capacity is now able to be directed toward innovation, including Serko.ai, the new multi-agent AI solution designed to act on behalf of both travellers and companies.

- **60%**: “60% reduction in high impact incidents”
- **30%**: “30% improvement in automated issue detection”
- **20%**: “20% increase in customer satisfaction”
- **155 users**: “155 users across 17 departments”

> We measure downtime in minutes now, not hours. We've had to change the axis on our reporting charts because the improvement is so dramatic you can't see the current data on the year-on-year scale.
>
> Simon Young, CTO

Source: [newrelic.com](https://newrelic.com/customers/serko), captured 2026-11-13.

## Other companies using New Relic

- [27Global](https://www.usedby.ai/companies/27global.md) — Confirmed
- [ABS-CBN](https://www.usedby.ai/companies/abs-cbn.md) — Confirmed
- [Achievers](https://www.usedby.ai/companies/achievers.md) — Confirmed
- [Acko](https://www.usedby.ai/companies/acko.md) — Confirmed
- [Aeromexico](https://www.usedby.ai/companies/aeromexico.md) — Confirmed
- [Ajaib](https://www.usedby.ai/companies/ajaib.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 2 hours is printed word for word on the page, near the name of Serko.
- Checked: the passage quoted above is copied word for word from the page, near the name of Serko.
- Checked: Serko uses New Relic. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/serko-new-relic · How we check: https://www.usedby.ai/methodology