# How Service Credit Union uses Unit21

**70%**: “Cut fraud losses by 70%, enhancing detection and risk tracking”

As published on [unit21.ai](https://www.unit21.ai/customers/service-credit-union). Captured by usedby on 2026-10-07.

- Company: [Service Credit Union](https://www.usedby.ai/companies/service-credit-union.md)
- Tool: [Unit21](https://www.usedby.ai/tools/unit21.md)
- Teams: Enterprise Risk, Fraud

## What the story says

Service Credit Union replaced its legacy fraud system with Unit21 for transaction monitoring and case management, building custom rules and near real-time alerts to catch account takeovers and other fraud. It also uses Unit21's fraud consortium.

Summary written by usedby from the source page, in English. The figures are those of Unit21 and Service Credit Union, not ours.

> Service Credit Union improved its fraud detection process using Unit21, resulting in earlier alerts on account takeovers and other fraudulent activities.

- **$1M**: “From chaos to control, preventing over $1M in fraud losses quarterly”
- **50%**: “Unit21 detects 50% of fraud cases first, ensuring faster response”
- **2-3 FTEs**: “Automation saved 2-3 FTEs, boosting efficiency and cutting manual work”
- **20-minute**: “now, with 20-minute data intervals, fraud detection is more accurate and responsive.”

> Just because it’s a ‘best-in-class’ tool does not mean it’s doing the job right. We could no longer rely on our vendor to protect us. We had to take charge.
>
> Tyler Pihl, VP of Enterprise Risk

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 70% is printed word for word on the page, near the name of Service Credit Union.
- Checked: the passage quoted above is copied word for word from the page, near the name of Service Credit Union.
- Checked: each number in our summary is printed on the page.
- Checked: Service Credit Union uses Unit21. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/service-credit-union-unit21 · How we check: https://www.usedby.ai/methodology