# How Sharpen uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/sharpen). Captured by usedby on 2026-10-09.

- Company: [Sharpen](https://www.usedby.ai/companies/sharpen.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Supervisors, Quality Assurance, Operations

## What the story says

Sharpen, a cloud-based contact center platform, replaced its older speech-to-text tool with Deepgram's speech recognition. Supervisors, quality assurance and operations teams use the transcriptions to identify agent coaching and training opportunities and to maintain compliance, and customers can train custom models on their own keywords.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Sharpen, not ours.

> Deciding to try another vendor, Sharpen started its journey with Deepgram by feeding hours of existing calls into Deepgram’s general audio model, and immediately noticed a significant improvement in transcription quality.

> When we compared the result to our previous solution, the difference was night and day
>
> Adam Settle, VP of Product, Sharpen

Source: [deepgram.com](https://deepgram.com/customers/sharpen), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Sharpen.
- Checked: Sharpen uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sharpen-deepgram · How we check: https://www.usedby.ai/methodology