# How ShemarooMe uses DevRev

**4x**: “4x Faster issue resolution”

As published on [devrev.ai](https://devrev.ai/customers/shemaroome), January 2024. Captured by usedby on 2026-10-09.

- Company: [ShemarooMe](https://www.usedby.ai/companies/shemaroome.md)
- Tool: [DevRev](https://www.usedby.ai/tools/devrev.md)
- Industry: [Streaming & Content](https://www.usedby.ai/companies/industry/streaming-content.md)
- Teams: Support, Development, Marketing

## What the story says

ShemarooMe, an OTT media app, uses DevRev's session recordings and AI analysis to monitor how users respond to its weekly app updates. The team reproduces crashes and user complaints, spots usability problems, and measures the impact of UI changes.

Summary written by usedby from the source page, in English. The figures are those of DevRev and ShemarooMe, not ours.

> ShemarooMe streamlined its issue resolution process by shifting its focus from user feedback to using Computer enhanced user insights (session recording).

- **2x**: “2x Faster UI improvements”

> DevRev PLuG is like having a fully loaded toolkit for monitoring user experience. It's not just about numbers and data; it lets you see and understand how users interact and react. It's like having a window into your user's world.
>
> Joseph John, Sr. Product Manager, ShemarooMe

Source: [devrev.ai](https://devrev.ai/customers/shemaroome), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 4x is printed word for word on the page, near the name of ShemarooMe.
- Checked: the passage quoted above is copied word for word from the page, near the name of ShemarooMe.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: ShemarooMe uses DevRev. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/shemaroome-devrev · How we check: https://www.usedby.ai/methodology