# How Signify Health uses Observe.AI

**70% to 82%** speed to proficiency of new hires in one year

As published on [observe.ai](https://www.observe.ai/customers/signify-health). Captured by usedby on 2026-10-10.

- Company: [Signify Health](https://www.usedby.ai/companies/signifyhealth.md)
- Tool: [Observe.AI](https://www.usedby.ai/tools/observe-ai.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Quality and Training

## The use case: how Signify Health deploys Observe.AI

Signify Health's contact center uses Observe.AI's Real-time Agent Assist to give agents live prompts, smart scripts and alerts during member calls, which supports onboarding, coaching and objection handling. It also uses Auto QA to analyze far more calls for quality trends than manual review allowed.

Summary written by usedby from the source page, in English. The figures are those of Observe.AI and Signify Health, not ours.

> By using Observe.AI to correlate prompt usage to business outcomes, Signify Health increased its speed to proficiency—the percentage of new hires reaching an acceptable level of performance—from 70% to 82% in one year.

- **34%**: “We’ve seen that upwards of 34% just in the short time that we’ve been using Agent Assist.”
- **65 million**: “Likewise, by adopting Observe.AI’s Auto QA, the quality team has gone from manually reviewing around 70,000 calls a year to analyzing about 65 million.”

> Now we can guide and prompt them through tough calls. You can hear it in their voices that they feel more at ease.
>
> Amanda Massaro, Senior Leader, Quality and Training

Source: [observe.ai](https://www.observe.ai/customers/signify-health), captured 2026-10-10.

## Observe.AI users in HealthTech & Digital Health

- [Accolade](https://www.usedby.ai/companies/accolade.md) — Confirmed
- [MaxorPlus](https://www.usedby.ai/companies/maxorplus.md) — Confirmed
- [Personify Health](https://www.usedby.ai/companies/personify-health.md) — Confirmed
- [Simple Online Healthcare](https://www.usedby.ai/companies/simple-online-healthcare.md) — Confirmed
- [Transcarent](https://www.usedby.ai/companies/transcarent.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 70% to 82% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Signify Health.
- Checked: Signify Health uses Observe.AI. Confirmed line. Latest check across sources: 2026-10-20.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/signify-health-observe-ai · How we check: https://www.usedby.ai/methodology