# How SimplePractice uses Decagon

**85%** deflection rate reached within one month of going

As published on [decagon.ai](https://decagon.ai/case-studies/simplepractice), September 2026. Captured by usedby on 2026-10-07.

- Company: [SimplePractice](https://www.usedby.ai/companies/simplepractice.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Product

## The use case: how SimplePractice deploys Decagon

SimplePractice uses Decagon chat and email agents to answer questions from mental health and wellness practitioners conversationally, including multilingual conversations, and to hand off complex cases to human staff. The team also uses Decagon Duet to query ticket data and decide whether new Agent Operating Procedures are worth building.

Summary written by usedby from the source page, in English. The figures are those of Decagon and SimplePractice, not ours.

> Within one month of going live, SimplePractice exceeded its end-of-year deflection target of 66%, reaching 85%.

- **66%**: “Within one month of going live, SimplePractice exceeded its end-of-year deflection target of 66%, reaching 85%.”

> We have VPs going directly into Duet themselves to pressure-test their ideas - asking whether a proposed solution is actually going to move the line. We've never had that kind of insight before.
>
> Rob Sanderson, Senior Director, Customer Intelligence

Source: [decagon.ai](https://decagon.ai/case-studies/simplepractice), captured 2026-10-07.

## Decagon users in HealthTech & Digital Health

- [Curology](https://www.usedby.ai/companies/curology.md) — Confirmed
- [Noom](https://www.usedby.ai/companies/noom.md) — Confirmed
- [Spring Health](https://www.usedby.ai/companies/spring-health.md) — Observed
- [Ōura](https://www.usedby.ai/companies/oura-ouraring-com.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 85% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of SimplePractice.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: SimplePractice uses Decagon. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/simplepractice-decagon · How we check: https://www.usedby.ai/methodology