# How SiriusXM uses Sierra

As published on [sierra.ai](https://sierra.ai/customers/siriusxm), February 2024. Captured by usedby on 2026-10-01.

- Company: [SiriusXM](https://www.usedby.ai/companies/siriusxm.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Industry: [Streaming & Content](https://www.usedby.ai/companies/industry/streaming-content.md)
- Teams: Listener Care

## What the story says

SiriusXM uses Sierra to run a generative AI customer service agent named Harmony. It handles subscriber requests such as refreshing an in-car radio, making a payment, and updating billing information through natural conversation.

Summary written by usedby from the source page, in English. The figures are those of Sierra and SiriusXM, not ours.

> Sierra and SiriusXM worked quickly to understand the set of needs and build a highly-tailored AI agent, affectionately called Harmony. Harmony soon aligned to SiriusXM’s business requirements and began testing top use cases in production.

> When customers can have a natural conversation instead of filling out a form, they can be more specific about what they need, and they often share helpful feedback with us as well.
>
> Moshe Pridan, Chief Product Officer and Chief Information Officer

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of SiriusXM.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: SiriusXM uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/siriusxm-sierra · How we check: https://www.usedby.ai/methodology