# How Skinshop uses Tidio

**27.64%**: “27.64% Sales Bot Engagement Rate: More than a quarter of visitors engaged with the sales-focused bots”

As published on [tidio.com](https://www.tidio.com/customers/skinshop/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Skinshop](https://www.usedby.ai/companies/skinshop.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)

## What the story says

SkinShop.lt, a Lithuanian professional skincare e-commerce company, uses Tidio to unify website, Instagram, Facebook and custom-domain conversations in one interface. It runs AI chatbots for lead generation, guiding product selection and proactive pre-chat engagement, so a small team can handle routine inquiries.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Skinshop, not ours.

> 27.64% Sales Bot Engagement Rate: More than a quarter of visitors engaged with the sales-focused bots, significantly higher than industry standards, helping guide customers through product selection.

- **9.06%**: “9.06% Lead Generation Bot Success: The specialized lead generation bots successfully captured contact information from over 9% of site visitors”
- **4.71%**: “4.71% Pre-Chat to Visit Conversion: Nearly 5% of all website visitors engaged with pre-chat bots”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 27.64% is printed word for word on the page, near the name of Skinshop.
- Checked: the passage quoted above is copied word for word from the page, near the name of Skinshop.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Skinshop uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/skinshop-lt-tidio · How we check: https://www.usedby.ai/methodology