# How Škoda uses Cognigy

**25%**: “Operational costs were reduced by 25%, a significant saving”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/skoda). Captured by usedby on 2026-10-08.

- Company: [Škoda](https://www.usedby.ai/companies/skoda.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Teams: Customer Care

## What the story says

Škoda uses Cognigy.AI to run its multinational customer care operation, with a live translation solution that enables multilingual voice conversations in smaller language markets. It also uses a chat-based AI Agent that recommends car models, answers FAQs, books test drives and routes leads to dealers.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Škoda, not ours.

> Operational costs were reduced by 25%, a significant saving given the scale of maintaining a multilingual call center serving 31 markets and up to 30 languages.

- **19 European countries**: “The rollout of Cognigy.AI made it possible to extend 24/7 support across 19 European countries.”
- **14 markets**: “Škoda migrated their existing chatbot to Cognigy, now live in 14 markets and 11 languages.”

> We now have Cognigy.AI fully live, and we can clearly measure the impact. Operational costs have been reduced by 25% and that’s a significant saving.
>
> Dr. Petr Maršál, Customer Care Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 25% is printed word for word on the page, near the name of Škoda.
- Checked: the passage quoted above is copied word for word from the page, near the name of Škoda.
- Checked: Škoda uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/skoda-cognigy · How we check: https://www.usedby.ai/methodology