# How Smith.ai uses Zapier

**250+ hours**: “250+ hours saved weekly”

As published on [zapier.com](https://zapier.com/customer-stories/smith-ai). Captured by usedby on 2026-10-08.

- Company: [Smith.ai](https://www.usedby.ai/companies/smith-ai.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)

## What the story says

Smith.ai uses Zapier to automatically detect silence in call transcriptions via ClickUp and custom JavaScript, so coaches can see which calls need attention. It also routes low customer feedback scores from Customer Thermometer to the right team in Slack and Airtable.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Smith.ai, not ours.

> 250+ hours saved weekly; coaches get real-time visibility into calls needing attention.

> The speed at which we can collect feedback ensures that customers know how serious we are about proactively updating their account and makes for a fantastic customer experience.
>
> Ryan Gough, Principal Solutions Architect

Source: [zapier.com](https://zapier.com/customer-stories/smith-ai), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 250+ hours is printed word for word on the page, near the name of Smith.ai.
- Checked: the passage quoted above is copied word for word from the page, near the name of Smith.ai.
- Checked: Smith.ai uses Zapier. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/smith-ai-zapier · How we check: https://www.usedby.ai/methodology