# How Snap Finance uses Cresta

**40%**: “average handle time (AHT) reduce by a staggering 40%”

As published on [cresta.com](https://cresta.com/customers/snap-finance). Captured by usedby on 2026-10-07.

- Company: [Snap Finance](https://www.usedby.ai/companies/snap-finance.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Customer Service, Collections, Resource Management

## What the story says

Snap Finance uses Cresta's generative AI platform in its customer care and collections contact centers. It applies Conversation Intelligence to monitor all calls for quality and compliance, Agent Assist for real-time agent coaching, and a Virtual Agent chatbot to resolve common inquiries through digital channels.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Snap Finance, not ours.

> With assists coming to the agents in real-time, they have seen average handle time (AHT) reduce by a staggering 40%.

- **33%**: “Now, they’ve improved their deflection rate from 6% to 33%.”
- **100%**: “can monitor 100% of calls in real time”

> We were able to move faster than the rest of the business because of what we had with Cresta.
>
> Adam Christensen, Senior Director of Resource Management

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 40% is printed word for word on the page, near the name of Snap Finance.
- Checked: the passage quoted above is copied word for word from the page, near the name of Snap Finance.
- Checked: Snap Finance uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/snap-finance-cresta · How we check: https://www.usedby.ai/methodology