# How SoFi uses Observe.AI

**100%** of interactions now reviewed, up from 2%

As published on [observe.ai](https://www.observe.ai/customers/sofi). Captured by usedby on 2026-10-10.

- Company: [SoFi](https://www.usedby.ai/companies/sofi.md)
- Tool: [Observe.AI](https://www.usedby.ai/tools/observe-ai.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)

## What the story says

SoFi uses Observe.AI to automate its quality assurance processes, uncover insights from customer interactions, and connect workflows across teams, replacing manual QA that covered only a small share of interactions.

Summary written by usedby from the source page, in English. The figures are those of Observe.AI and SoFi, not ours.

> The company adopted Observe.AI to automate its QA processes, uncover important insights, and connect workflows across teams.

- **2%**: “of interactions now reviewed, up from 2%”

> There's a lot of fear in AI and replacing jobs. The biggest piece is helping our internal teams understand that AI is an assistant — it's there to help you be better at your job.
>
> Joshua Johnson, Senior Director of Operations Strategy

Source: [observe.ai](https://www.observe.ai/customers), captured 2026-10-05.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 100% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of SoFi.
- Checked: SoFi uses Observe.AI. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/sofi-observe-ai · How we check: https://www.usedby.ai/methodology