# How SoFi uses Sanas

As published on [sanas.ai](https://www.sanas.ai/customer-stories/sofi), August 2026. Captured by usedby on 2026-10-08.

- Company: [SoFi](https://www.usedby.ai/companies/sofi.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: member services, collections, banking support, member experience

## What the story says

SoFi deployed Sanas as a single speech AI platform across its BPO partners, using accent translation for offshore agents and noise cancellation for domestic agents. Voice processing runs locally on the agent endpoint, and SoFi owns and governs the software and licenses.

Summary written by usedby from the source page, in English. The figures are those of Sanas and SoFi, not ours.

> One platform covered both sides of the problem: accent translation for offshore agents and noise cancellation for domestic teams. Agents didn't have to change how they worked or remember to turn anything on.

> I don't think there's a world where we go back.
>
> Operations Strategy Lead, SoFi, Operations Strategy Lead

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of SoFi.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: SoFi uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sofi-sanas · How we check: https://www.usedby.ai/methodology