# How SoftBank uses Automation Anywhere

**4,500** FTEs saved

As published on [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/softbank), February 2024. Captured by usedby on 2026-10-07.

- Company: [SoftBank](https://www.usedby.ai/companies/softbank.md)
- Tool: [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md)
- Industry: [Investment & VC](https://www.usedby.ai/companies/industry/investment-vc.md)
- Customer since (as the page says): after deploying Robotic Process Automation (RPA) in 2016

## What the story says

SoftBank uses the Automation Anywhere platform to automate cross-functional business processes across applications such as Office365, Google and Salesforce, after reengineering its processes to find automation opportunities. Automated processes include call volume prediction, mobile service registration, recruitment evaluation and base station inspection.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and SoftBank, not ours.

> The company set out to save a game-changing 7.7 million hours per year, enhancing both customer experiences (CX) and employee experiences (EX).

- **700 hrs**: “700 hrs saving AI Call Volume Prediction”
- **85%**: “85% reduction in recruitment hours”
- **52,000**: “In just ten days, the company received 52,000 proposals!”
- **50%**: “50% reduction in mobile service registration”

> We aimed to inspire a fresh sensibility through the experience of technology… we have been realizing a work style and workplace where employees and technology are integrated together.
>
> Satoshi Kaminagayoshi, VP of Customer Success, SoftBank Corp.

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 4,500 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of SoftBank.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: SoftBank uses Automation Anywhere. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/softbank-automation-anywhere · How we check: https://www.usedby.ai/methodology