# How SoftBank uses Synthesia

**50%**: “Time spent responding to similar inquiries fell from around four hours per month to around two hours or less — an approximately 50% reduction.”

As published on [synthesia.io](https://www.synthesia.io/case-studies/softbank), October 2026. Captured by usedby on 2026-10-24.

- Company: [SoftBank](https://www.usedby.ai/companies/softbank-softbank-jp.md)
- Tool: [Synthesia](https://www.usedby.ai/tools/synthesia.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Application operations and maintenance

## The use case: how SoftBank deploys Synthesia

A small SoftBank team that supports internal applications and services turns operating procedures, device OS update steps and login guidance into videos with Synthesia. Users can review the same explanation consistently, and the team updates only the changed sections of a video.

Summary written by usedby from the source page, in English. The figures are those of Synthesia and SoftBank, not ours.

> Time spent responding to similar inquiries fell from around four hours per month to around two hours or less — an approximately 50% reduction.

- **60%**: “The number of exchanges required to resolve one inquiry fell from around 10 to around 4 or fewer — an approximately 60% reduction.”
- **12 hours**: “Creating the first version of a video takes around 12 hours, while updating an existing version can be completed in around nine hours or less.”

> The biggest change was that we could standardize the explanation. With documents, interpretation and wording could vary depending on the reader or the person explaining it. With video, everyone can review the same information in a clear and consistent way. It also became easier to update only the necessary sections when something changes.
>
> Hirohumi Mikami

Source: [synthesia.io](https://www.synthesia.io/case-studies/softbank), captured 2026-10-24.

## Synthesia users in Telecommunications

- [Boldyn Networks](https://www.usedby.ai/companies/boldyn-networks.md) — Observed
- [Orange](https://www.usedby.ai/companies/orange.md) — Observed
- [Zoom](https://www.usedby.ai/companies/zoom.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 50% is printed word for word on the page, near the name of SoftBank.
- Checked: the passage quoted above is copied word for word from the page, near the name of SoftBank.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: SoftBank uses Synthesia. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/softbank-synthesia · How we check: https://www.usedby.ai/methodology