# How Sonance uses Jotform

As published on [jotform.com](https://www.jotform.com/customer-stories/sonance/). Captured by usedby on 2026-10-13.

- Company: [Sonance](https://www.usedby.ai/companies/sonance.md)
- Tool: [Jotform](https://www.usedby.ai/tools/jotform.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)

## What the story says

Sonance uses Jotform forms integrated with Salesforce, Zendesk and Zapier to handle return merchandise authorizations and dealer design requests. Completed forms log data in Salesforce, assign tasks based on form logic and update Zendesk records.

Summary written by usedby from the source page, in English. The figures are those of Jotform and Sonance, not ours.

> Sonance streamlined customer issue handling by integrating Zendesk, Jotform, and Salesforce into an automated process. Completed Jotforms log data in Salesforce, assign tasks based on form logic, and update Zendesk records via Zapier to ensure customer engagement.

> Now that we have Jotform — and ticket tracking ability — our reporting on customer data is much better.
>
> Brian McCullough, Technical Services Manager

Source: [jotform.com](https://www.jotform.com/customer-stories/sonance/), captured 2026-10-13.

## What usedby checked

We compared the story with its live page on 2026-10-13.

- Checked: the passage quoted above is copied word for word from the page, near the name of Sonance.
- Checked: Sonance uses Jotform. Confirmed line. Latest check across sources: 2026-10-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sonance-jotform · How we check: https://www.usedby.ai/methodology