# How Sound Royalties uses Tidio

**54%**: “54% Engagement Rate with FAQ Bots”

As published on [tidio.com](https://www.tidio.com/customers/sound-royalties/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Sound Royalties](https://www.usedby.ai/companies/sound-royalties.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Support

## What the story says

Sound Royalties uses Tidio chatbots and live chat to give music creators around the world support outside normal business hours and to turn website visitors into leads. FAQ bots answer common questions, missed messages are routed to email, and conversations can be transferred to specific team members.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Sound Royalties, not ours.

> 54% Engagement Rate with FAQ Bots: More than half of website visitors interacted with the automated chatbots, getting immediate answers to common questions about royalty financing.

- **3.2%**: “3.2% Conversion of Website Traffic to Leads”

> Opening the avenues of communication to creatives who do not like to get on a phone call. It allows them to reach us at all hours and they are not restricted to waiting on a phone call for a response. We have several international users that prefer the chat option to also avoid the cost involved with international calls.
>
> Marysol Aldaba, Support Manager at Sound Royalties

Source: [tidio.com](https://www.tidio.com/customers/sound-royalties/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 54% is printed word for word on the page, near the name of Sound Royalties.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sound Royalties.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Sound Royalties uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sound-royalties-tidio · How we check: https://www.usedby.ai/methodology