# How South Shore Orthopedics uses Assort Health

**45%**: “resolving about 45% of them before any handoff to a human is needed”

As published on [assorthealth.com](https://www.assorthealth.com/customers/south-shore-orthopedics-eliminates-its-voicemail-backlog-keeps-schedules-full-with-assort-health), October 2026. Captured by usedby on 2026-10-08.

- Company: [South Shore Orthopedics](https://www.usedby.ai/companies/south-shore-orthopedics.md)
- Tool: [Assort Health](https://www.usedby.ai/tools/assort-health.md)
- Teams: Front Office

## What the story says

South Shore Orthopedics uses Assort Health's AI agent, named Oscar, at the top of its phone IVR to answer every inbound call, handling appointment scheduling, refill and referral requests, and routine questions. It integrates with the practice's EHR, athenahealth.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and South Shore Orthopedics, not ours.

> Oscar answers every one of the ~10,000 monthly calls, resolving about 45% of them before any handoff to a human is needed.

- **4.4 out of 5**: “Patients rate their experience with Oscar an average of 4.4 out of 5 stars.”
- **600–1,000**: “Staff now leave at the end of every business day with zero voicemails and all callbacks complete, down from a recurring backlog of 600–1,000 voicemails.”

> Patient access is the number one thing we've built our practice around: great access with great outcomes. If you're not answering the phone or giving patients ways to reach you, even after hours, you can lose business. Assort’s agent lets us be there 24/7, keeping schedules full and making a huge difference for both our patients and our front office staff.
>
> David Kobasa, Chief Operating Officer, South Shore Orthopedics

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 45% is printed word for word on the page, near the name of South Shore Orthopedics.
- Checked: the passage quoted above is copied word for word from the page, near the name of South Shore Orthopedics.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: South Shore Orthopedics uses Assort Health. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/south-shore-orthopedics-assort-health · How we check: https://www.usedby.ai/methodology