# How Southwest General Health Center uses Notable

**$4 per call**: “leading to a savings of $4 per call projected at full scale”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/southwest-general-health-center-hope-ai-voice-assistant), May 2026. Captured by usedby on 2026-10-08.

- Company: [Southwest General Health Center](https://www.usedby.ai/companies/southwest-general-health-center.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Teams: Call center, Managed care

## What the story says

Southwest General uses Notable's HOPE AI voice assistant on its centralized insurance phone line to answer insurance FAQ calls from patients around the clock, using approved content and passing callers to staff when needed.

Summary written by usedby from the source page, in English. The figures are those of Notable and Southwest General Health Center, not ours.

> During the project, HOPE handled 40-60% of inbound insurance inquiries and resolved many calls without involving a live agent, leading to a savings of $4 per call projected at full scale.

- **40-60%**: “HOPE handled 40-60% of inbound insurance inquiries”
- **82,263**: “82,263 inbound calls annually across the contact center”

> HOPE helps patients get the information they need while easing pressure on our call center staff. It’s become an important part of how we deliver the patient experience, and we’re confident we can scale HOPE strategically as we continue improving our operations.
>
> Jae Zayed, Chief Information Officer at Southwest General

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $4 per call is printed word for word on the page, near the name of Southwest General Health Center.
- Checked: the passage quoted above is copied word for word from the page, near the name of Southwest General Health Center.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Southwest General Health Center uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/southwest-general-notable-health · How we check: https://www.usedby.ai/methodology