# How SPECS AR Glasses uses Agentforce

**two months**: “SPECS built one superagent and three orchestrated agents in just two months”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/specs/). Captured by usedby on 2026-11-15.

- Company: [SPECS AR Glasses](https://www.usedby.ai/companies/specs-ar-glasses.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Teams: Service

## The use case: how SPECS AR Glasses deploys Agentforce

SPECS runs an AI concierge on its website, built on Agentforce, that uses a superagent to route shoppers to specialized agents for product questions, customer service, and returns or cancellations. It hands off to a human representative with conversation context when needed.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and SPECS AR Glasses, not ours.

> SPECS built one superagent and three orchestrated agents in just two months using Agentforce's out-of-the box capabilities. With orchestration and intent-based routing built into the platform, the team could move quickly without creating a custom orchestration layer.

## Other AI tools used by SPECS AR Glasses

- [Salesforce CRM](https://www.usedby.ai/tools/salesforce.md) — Confirmed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure two months is printed word for word on the page, near the name of SPECS AR Glasses.
- Checked: the passage quoted above is copied word for word from the page, near the name of SPECS AR Glasses.
- Checked: SPECS AR Glasses uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/specs-ar-glasses-agentforce · How we check: https://www.usedby.ai/methodology