# How SPECS AR Glasses uses Salesforce CRM

**two months**: “one superagent and three orchestrated agents in just two months”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/specs/). Captured by usedby on 2026-11-15.

- Company: [SPECS AR Glasses](https://www.usedby.ai/companies/specs-ar-glasses.md)
- Tool: [Salesforce CRM](https://www.usedby.ai/tools/salesforce.md)

## The use case: how SPECS AR Glasses deploys Salesforce CRM

SPECS runs an AI concierge on its website that uses Salesforce CRM customer records and the live conversation to route shoppers to specialized agents for product questions, support, and returns. Conversations can be handed to human service reps with full context.

Summary written by usedby from the source page, in English. The figures are those of Salesforce CRM and SPECS AR Glasses, not ours.

> SPECS built one superagent and three orchestrated agents in just two months using Agentforce’s out-of-the box capabilities. With orchestration and intent-based routing built into the platform, the team could move quickly without creating a custom orchestration layer.

## Other AI tools used by SPECS AR Glasses

- [Agentforce](https://www.usedby.ai/tools/agentforce.md) — Confirmed

## Other companies using Salesforce CRM

- [Deepgram](https://www.usedby.ai/companies/deepgram.md) — Declared by the company
- [Glean](https://www.usedby.ai/companies/glean.md) — Declared by the company
- [Pixometry](https://www.usedby.ai/companies/pixometry.md) — Declared by the company
- [Engine](https://www.usedby.ai/companies/engine.md) — Observed
- [Good360](https://www.usedby.ai/companies/good360.md) — Observed
- [Precina](https://www.usedby.ai/companies/precina.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure two months is printed word for word on the page, near the name of SPECS AR Glasses.
- Checked: the passage quoted above is copied word for word from the page, near the name of SPECS AR Glasses.
- Checked: SPECS AR Glasses uses Salesforce CRM. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/specs-salesforce · How we check: https://www.usedby.ai/methodology