# How Speedway Motors uses Level AI

**90%**: “Becky reduced her quality management reporting workload by 90%”

As published on [thelevel.ai](https://thelevel.ai/case-studies/speedway-motors-unifies-distributed-support-to-eliminate-manual-audit-and-rebuild-agent-trust). Captured by usedby on 2026-10-08.

- Company: [Speedway Motors](https://www.usedby.ai/companies/speedway-motors.md)
- Tool: [Level AI](https://www.usedby.ai/tools/level-ai.md)
- Teams: Customer Experience, Supervisors, Frontline agents

## What the story says

Speedway Motors uses Level AI to automatically score and analyze its customer conversations, replacing manual spreadsheet-based QA on a small sample of calls. It also uses synchronized agent screen recordings, conversation tags and structured coaching templates to coach remote agents and spot missed sales asks and order errors.

Summary written by usedby from the source page, in English. The figures are those of Level AI and Speedway Motors, not ours.

> Becky reduced her quality management reporting workload by 90%, while supervisors across the organization cut routine audit work by 50%.

- **50%**: “supervisors across the organization cut routine audit work by 50%”
- **99.3%**: “99.3% evaluation acceptance rate”
- **30 metrics**: “Frontline agents gained daily access to their individual performance across 30 metrics”

> Now agents can really see their performance across all of our major metrics, which is pretty cool. It’s been a long time since they’ve been able to see that.
>
> Patrick

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 90% is printed word for word on the page, near the name of Speedway Motors.
- Checked: the passage quoted above is copied word for word from the page, near the name of Speedway Motors.
- Checked: Speedway Motors uses Level AI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/speedway-motors-level-ai · How we check: https://www.usedby.ai/methodology