# How Spindox uses DeepL

As published on [deepl.com](https://www.deepl.com/en/customer-stories/spindox), April 2025. Captured by usedby on 2026-10-07.

- Company: [Spindox](https://www.usedby.ai/companies/spindox.md)
- Tool: [DeepL](https://www.usedby.ai/tools/deepl.md)

## What the story says

Spindox integrated the DeepL API into a trouble-ticketing platform it built for a luxury car manufacturer. Live chat and static content are translated in real time, so Italian and Chinese teams can communicate directly in their own languages instead of going through English.

Summary written by usedby from the source page, in English. The figures are those of DeepL and Spindox, not ours.

> Italian and Chinese teams used to have to translate messages to English first and then into their native language, adding unnecessary delays and increasing the risk of details being lost in translation. Now, with DeepL, these teams are able to communicate directly and effectively, overcoming what used to be a major obstacle.

> Now, with DeepL, these teams are able to communicate directly and effectively, overcoming what was once a major obstacle.
>
> Viola Modafferi, PMO Specialist and Scrum Master at Spindox

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Spindox.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Spindox uses DeepL. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/spindox-deepl · How we check: https://www.usedby.ai/methodology