# How SSM Health uses Levelpath

**3350+ hours**: “3350+ hours saved with a Contract Agent”

As published on [levelpath.com](https://www.levelpath.com/customer-story/how-ssm-health-centralized-intake-and-routed-every-request-with-ai). Captured by usedby on 2026-10-08.

- Company: [SSM Health](https://www.usedby.ai/companies/ssm-health.md)
- Tool: [Levelpath](https://www.usedby.ai/tools/levelpath.md)
- Teams: Procurement, Sourcing

## What the story says

SSM Health uses Levelpath as a single intake point for procurement requests from its employees, automatically routing each request to the right sourcing manager. It also uses Levelpath to manage and store its contracts, replacing email and shared network drives.

Summary written by usedby from the source page, in English. The figures are those of Levelpath and SSM Health, not ours.

> SSM Health needed more than a new tool; they needed a single front door that could serve 40,000 employees across 23 hospitals and automatically route every request to the right person.

- **30k**: “30k employees using Levelpath”
- **5000+**: “5000+ contracts managed in Levelpath”

> We really wanted a program where we could have that insight, have that flow, have the requesters be part of that process instead of just submitting a request and then hearing back once the contract was signed,
>
> Rachel Kegel, Director of Sourcing Operations at SSM Health

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3350+ hours is printed word for word on the page, near the name of SSM Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of SSM Health.
- Checked: SSM Health uses Levelpath. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ssm-health-levelpath · How we check: https://www.usedby.ai/methodology