# How Standard Chartered uses Gupshup

**43+**: “43+ global markets enabled”

As published on [gupshup.ai](https://www.gupshup.ai/resources/case-studies/standard-chartered-leverages-ai-powered-conversational-support/), April 2023. Captured by usedby on 2026-10-08.

- Company: [Standard Chartered](https://www.usedby.ai/companies/standard-chartered.md)
- Tool: [Gupshup](https://www.usedby.ai/tools/gupshup.md)
- Teams: Corporate Banking, Customer Service

## What the story says

Standard Chartered deployed the 'Straight2Bank' AI digital assistant inside its corporate net banking platform to give corporate clients 24/7 support in multiple languages. It handles payment inquiries, technical support and MT103 download requests, with live chat handover for complex queries.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and Standard Chartered, not ours.

> The AI-powered solution supports over 200 user stories across 4+ languages, including English, Chinese, and Bahasa. Available 24/7, the assistant handles payment inquiries, technical support, and MT103 download requests through natural language processing.

- **4+**: “4+ global languages supported”
- **200+**: “200+ user stories deployed”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 43+ is printed word for word on the page, near the name of Standard Chartered.
- Checked: the passage quoted above is copied word for word from the page, near the name of Standard Chartered.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Standard Chartered uses Gupshup. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/standard-chartered-gupshup · How we check: https://www.usedby.ai/methodology