# How Staysure uses Sanas

As published on [sanas.ai](https://www.sanas.ai/customer-stories/staysure), August 2026. Captured by usedby on 2026-10-08.

- Company: [Staysure](https://www.usedby.ai/companies/staysure.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Contact center, Underwriting
- Customer since (as the page says): The proof of concept launched in August 2025

## The use case: how Staysure deploys Sanas

Staysure uses Sanas real-time accent translation so that UK customers can more easily understand its Sri Lankan contact center agents, particularly in sensitive medical conversations. It was piloted within the existing browser-based contact center workflow and is being extended toward a larger rollout.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Staysure, not ours.

> The successful POC helped address underwriter reservations about Sri Lanka voice operations, clearing the way for Staysure to scale the team under a longer-term licensing plan.

- **65–66 → 68**: “65–66 → 68 CSAT improvement”

> We've had customers particularly wanting to get off the phone as quickly as possible rather than engaging fully, especially around the medical side of conversations.
>
> Service Delivery Manager, Staysure, Service Delivery Manager

Source: [sanas.ai](https://www.sanas.ai/customer-stories/staysure), captured 2026-10-08.

## Sanas users in Insurance & InsurTech

- [Oncourse Home Solutions](https://www.usedby.ai/companies/oncourse-home-solutions.md) — Confirmed
- [Guardian](https://www.usedby.ai/companies/guardian.md) — Observed
- [The Cigna Group](https://www.usedby.ai/companies/the-cigna-group.md) — Observed
- [UnitedHealth Group](https://www.usedby.ai/companies/unitedhealth-group.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Staysure.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Staysure uses Sanas. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/staysure-sanas · How we check: https://www.usedby.ai/methodology