# How Stewart uses Crescendo

**1 minute**: “First response time dropped from 24-72 hours to 1 minute.”

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/stewart-golf-ai-native-cx-for-golfers-who-play-through). Captured by usedby on 2026-10-07.

- Company: [Stewart](https://www.usedby.ai/companies/stewart.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Teams: Customer Experience

## What the story says

Stewart Golf uses Crescendo's AI assistant, named Stewie, to handle customer inquiries across chat and email for its UK and US markets, with escalation to human agents for nuanced cases. Crescendo's human agents cover weekends, and the AI is improved through automated QA and knowledge base updates.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Stewart, not ours.

> Within a month of going live, Nathan says KPIs were moving in the right direction. Stewie was handling 75% of customer inquiries globally, first response time had dropped from 24-72 hours to one minute, and TrustPilot scores were climbing

- **75%**: “Within a month of going live, Stewie was handling 75% of customer inquiries globally across chat and email.”
- **24 seconds**: “When escalation is needed, time from Stewie to human agent is 24 seconds”
- **100%**: “At last check, Stewart Golf scored 100% customer satisfaction for four weeks running, a first in Nathan’s six years on the job.”

> It's the first time since I've been in this role, six years now, that we scored 100% customer satisfaction four weeks in a row.
>
> Nathan Hooper, Head of Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 1 minute is printed word for word on the page, near the name of Stewart.
- Checked: the passage quoted above is copied word for word from the page, near the name of Stewart.
- Checked: Stewart uses Crescendo. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/stewart-golf-crescendo · How we check: https://www.usedby.ai/methodology