# How Stora Enso uses Celonis

**20%** increase in OTIF (on-time, in-full) performance

As published on [celonis.com](https://www.celonis.com/solutions/stories/stora-enso-order-fulfillment). Captured by usedby on 2026-10-24.

- Company: [Stora Enso](https://www.usedby.ai/companies/stora-enso.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Teams: Order Fulfillment Experts (OFE), Customer Excellence Team (CET), Citizen Developers, Operations
- Customer since (as the page says): With a first platform go-live in January 2023

## The use case: how Stora Enso deploys Celonis

Stora Enso uses Celonis process mining and low-code automation to streamline order fulfillment, replacing manual searching, emailing and reporting. Teams receive proactive delivery-delay alerts and trigger automated actions, with a Salesforce integration used to coordinate customer communication about delivery date changes.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Stora Enso, not ours.

> Working within Celonis Studio, the platform’s low-code development environment, the in-house team used process mining to identify order fulfillment pinch points, which they addressed with a range of solutions and automations.

- **1,000**: “In addition they have over 50 active, operational Celonis end users who have managed over 1,000 tasks\*.”
- **65%**: “More than 65%\* of users described Celonis as highly useful for their daily work”
- **50%**: “Over 50%\* reported a reduction in manual process handling”
- **90%**: “Nearly 90%\* are satisfied with their experience using Celonis”

> Celonis helps us to ensure seamless supply chain operations, increased customer satisfaction, and operational agility.
>
> Anna Niekurzak, Business Solution Owner for Celonis and Process Mining, Stora Enso

Source: [celonis.com](https://www.celonis.com/solutions/stories/stora-enso-order-fulfillment), captured 2026-10-24.

## Other companies using Celonis

- [ABB](https://www.usedby.ai/companies/abb.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [AstraZeneca](https://www.usedby.ai/companies/astrazeneca.md) — Confirmed
- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [B3](https://www.usedby.ai/companies/b3.md) — Confirmed
- [BMW](https://www.usedby.ai/companies/bmw.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 20% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Stora Enso.
- Checked: Stora Enso uses Celonis. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/stora-enso-celonis · How we check: https://www.usedby.ai/methodology