# How StoreEase uses Sierra

As published on [sierra.ai](https://sierra.ai/customers/storeease), July 2026. Captured by usedby on 2026-10-07.

- Company: [StoreEase](https://www.usedby.ai/companies/storeease.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Industry: [Real Estate Assets](https://www.usedby.ai/companies/industry/real-estate-assets.md)

## The use case: how StoreEase deploys Sierra

StoreEase uses Amber, an AI agent built on Sierra, to handle customer service across phone, web, and in-facility channels for self-storage customers. The agent runs close to 30 journeys, including payments, access issues, and rentals, and takes actions through StoreEase's EaseOS operating system.

Summary written by usedby from the source page, in English. The figures are those of Sierra and StoreEase, not ours.

> The agent now contains 65 to 70 percent of service calls end to end, without an escalation to a person.

- **2-3%**: “Those after-hours pickups have translated into hundreds of new leads created, 2-3% additional move-ins, and hundreds of thousands in increased LTV — a prime revenue indicator for the business.”
- **1.4x**: “customers on StoreEase-managed facilities stay 1.4x longer and have nearly twice the lifetime value of the industry norm.”

> With AI, it's like training one employee and knowing your entire workforce follows the same rules,
>
> David Wu, CTO of StoreEase

Source: [sierra.ai](https://sierra.ai/customers/storeease), captured 2026-10-07.

## Other companies using Sierra

- [ADT](https://www.usedby.ai/companies/adt.md) — Confirmed
- [Airtable](https://www.usedby.ai/companies/airtable.md) — Confirmed
- [BARK](https://www.usedby.ai/companies/bark.md) — Confirmed
- [CLEAR](https://www.usedby.ai/companies/clear.md) — Confirmed
- [Capital on Tap](https://www.usedby.ai/companies/capital-on-tap.md) — Confirmed
- [CarMax](https://www.usedby.ai/companies/carmax.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of StoreEase.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: StoreEase uses Sierra. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/storeease-sierra · How we check: https://www.usedby.ai/methodology