# How Stormline uses Tidio

**99.64%** AI resolution rate

As published on [tidio.com](https://www.tidio.com/customers/stormline/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Stormline](https://www.usedby.ai/companies/stormline.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Customer Service

## The use case: how Stormline deploys Tidio

Stormline uses Tidio's Lyro AI agent across its website widget, Instagram and Facebook to answer product questions and resolve customer inquiries without human intervention. It runs both problem-solving and sales-oriented bots backed by a knowledge base, giving round-the-clock support to a global customer base.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Stormline, not ours.

> 99.64% Resolution Rate: In a 30-day period, Lyro successfully resolved nearly all customer inquiries without human intervention.

- **39.36%**: “The problem-solving bots achieved a 39.36% engagement rate”
- **10.15%**: “Sales-oriented bots recorded a 10.15% engagement rate”
- **272**: “Creation of 272 detailed articles in Lyro’s knowledge base”

## Tidio users in Fashion & Apparel

- [Burker](https://www.usedby.ai/companies/burker.md) — Confirmed
- [Jiffy](https://www.usedby.ai/companies/jiffy.md) — Confirmed
- [Olivia Bottega](https://www.usedby.ai/companies/olivia-bottega.md) — Confirmed
- [Suitor](https://www.usedby.ai/companies/suitor.md) — Confirmed
- [Lacoste](https://www.usedby.ai/companies/lacoste.md) — Observed
- [Ninja Transfers](https://www.usedby.ai/companies/ninja-transfers.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 99.64% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Stormline.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Stormline uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/stormline-tidio · How we check: https://www.usedby.ai/methodology