# How Stuart uses Intercom

**88 hours**: “the team gaining over 88 hours of time back every week”

As published on [intercom.com](https://www.intercom.com/customers/stuart). Captured by usedby on 2026-10-08.

- Company: [Stuart](https://www.usedby.ai/companies/stuart.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: Support, Marketing, Operations, Client and account management

## What the story says

Stuart, a European logistics platform, replaced Zendesk, email and SMS with Intercom to support clients and partner-couriers. It uses the inbox integrated with its CRM to route queries to specialized agents, outbound messaging for proactive notices, onboarding and engagement campaigns, and a Slack integration for client-to-driver communication.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Stuart, not ours.

> This has led to a huge spike in efficiency with valuable seconds being shaved off every interaction, resulting in the team gaining over 88 hours of time back every week and agents being able to handle up to 90 chats per hour.

- **90 chats per hour**: “agents being able to handle up to 90 chats per hour”
- **70%**: “which resolved 70% of customer queries through automation”
- **17,000**: “has successfully onboarded over 17,000 users to date”
- **60%**: “seeing goal completion results of 60% and higher for many of these engagement campaigns”

> Intercom made our communication far more friendly and personal.
>
> Andrew Baylis, Head of Live Ops and Support

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 88 hours is printed word for word on the page, near the name of Stuart.
- Checked: the passage quoted above is copied word for word from the page, near the name of Stuart.
- Checked: Stuart uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/stuart-intercom · How we check: https://www.usedby.ai/methodology