# How Suitor uses Tidio

**6 seconds**: “the response time dropped to a whopping 6 seconds!”

As published on [tidio.com](https://www.tidio.com/customers/suitor/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Suitor](https://www.usedby.ai/companies/suitor.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)

## What the story says

Suitor, an Australian suit and tuxedo rental company, uses Tidio's Lyro AI chatbot to answer frequently asked questions and sort incoming requests around the clock. Complex queries are passed to live agents automatically.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Suitor, not ours.

> The average response time before upgrading to the Tidio+ plan and implementing Lyro was about 3 minutes. This was the time when Suitor was primarily using the live chat feature of the platform.

- **85%**: “Suitor was able to reach up to 85% of customer service automation using Lyro.”
- **24%**: “only 24% of queries are transferred to a human representative, on average.”
- **3 minutes**: “The average response time before upgrading to the Tidio+ plan and implementing Lyro was about 3 minutes.”

> The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.
>
> Daniel Reid, Co-founder and CEO of Suitor

Source: [tidio.com](https://www.tidio.com/customers/suitor/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 6 seconds is printed word for word on the page, near the name of Suitor.
- Checked: the passage quoted above is copied word for word from the page, near the name of Suitor.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Suitor uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/suitor-tidio · How we check: https://www.usedby.ai/methodology