# How Suitshop uses Gorgias

As published on [gorgias.com](https://www.gorgias.com/customers/suitshop-retail), July 2025. Captured by usedby on 2026-10-08.

- Company: [Suitshop](https://www.usedby.ai/companies/suitshop.md)
- Tool: [Gorgias](https://www.usedby.ai/tools/gorgias.md)
- Teams: Customer Experience, Customer Care, Showroom employees

## What the story says

SuitShop uses Gorgias to unify conversations across its eight showrooms and online channels. Staff send personalized appointment follow-ups with Macros, tags and ticket snoozing, and the AI Agent answers FAQs about returns and local tailoring.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Suitshop, not ours.

> SuitShop leverages Gorgias features, such as Macros, tags, and ticket snoozing, to make this process more efficient.

- **20%**: “In fact, 20% of all tickets are from showroom customers.”

> At SuitShop, we adopted AI for customer service without losing that special human touch. I’m excited to share how you can do it too!
>
> Katy Eriks, Director of Customer Experience

> Every time someone comes into our store, we email them a follow-up through Gorgias, especially if they didn't purchase in store.
>
> Katy Eriks, Director of Customer Experience at SuitShop

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Suitshop.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Suitshop uses Gorgias. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/suitshop-gorgias · How we check: https://www.usedby.ai/methodology