# How Sumup uses incident.io

**25+** countries supported on one platform

As published on [incident.io](https://incident.io/customers/sumup), May 2025. Captured by usedby on 2026-10-07.

- Company: [Sumup](https://www.usedby.ai/companies/sumup.md)
- Tool: [incident.io](https://www.usedby.ai/tools/incident-io.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Engineering, Customer Support, Operations, Key Account Managers, Compliance

## What the story says

SumUp uses incident.io to declare, manage and communicate about incidents from a single tool, replacing an in-house response bot and a separate status page product. It also uses internal and external Status Pages and AI incident summaries to keep customers and internal stakeholders informed.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Sumup, not ours.

> Incident comms and response are now handled in a single, intuitive platform.

> One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.
>
> Adrián Moreno Peña, VP of Engineering

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 25+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sumup.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Sumup uses incident.io. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sumup-incident-io · How we check: https://www.usedby.ai/methodology