# How Sunbit uses Cresta

**90 seconds to five**: “cut routing time from 90 seconds to five”

As published on [cresta.com](https://cresta.com/videos/sunbit-cresta). Captured by usedby on 2026-10-07.

- Company: [Sunbit](https://www.usedby.ai/companies/sunbit.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Contact Center

## What the story says

Sunbit replaced its tree-based IVR phone system with Cresta's AI voice agent and added real-time agent assist and full QA coverage in its contact center.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Sunbit, not ours.

> By replacing their tree-based phone system with Cresta's AI voice agent and layering in real-time agent assist and 100% QA coverage, Sunbit contained 50% of interactions autonomously, cut routing time from 90 seconds to five, and drove average handle times down 10%

- **50%**: “Sunbit contained 50% of interactions autonomously”
- **10%**: “drove average handle times down 10%”

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 90 seconds to five is printed word for word on the page, near the name of Sunbit.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sunbit.
- Checked: Sunbit uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sunbit-cresta · How we check: https://www.usedby.ai/methodology