# How Sunrun uses Replicant

**50%** payment-related calls resolved by AI

As published on [replicant.com](https://replicant.com/case-studies/sunrun-case-study). Captured by usedby on 2026-10-08.

- Company: [Sunrun](https://www.usedby.ai/companies/sunrun.md)
- Tool: [Replicant](https://www.usedby.ai/tools/replicant.md)
- Industry: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech.md)
- Teams: Contact center

## The use case: how Sunrun deploys Replicant

Sunrun uses Replicant's AI voice agents to handle high-volume, repetitive payment calls in its contact center. The automation expanded to autopay enrollment, after-hours support, and Spanish-language support.

Summary written by usedby from the source page, in English. The figures are those of Replicant and Sunrun, not ours.

> With 50% of payment-related calls resolved by AI, the contact center runs more efficiently, customer wait times drop, and escalations decrease. Sunrun’s 4.6/5 CSAT score reflects the seamless, AI-enhanced experience.

- **4.6/5**: “Sunrun’s 4.6/5 CSAT score reflects the seamless, AI-enhanced experience.”

> With Replicant, we found a true AI partner. We don’t have to search for a new solution every time - we trust them to deliver.
>
> Stetson Wood, Fmr. Director of Engineering over Communications

Source: [replicant.com](https://replicant.com/case-studies/sunrun-case-study), captured 2026-10-08.

## Other companies using Replicant

- [Bulwark Pest Control](https://www.usedby.ai/companies/bulwark-pest-control.md) — Confirmed
- [Century Support Services](https://www.usedby.ai/companies/century-support-services.md) — Confirmed
- [CorVel](https://www.usedby.ai/companies/corvel.md) — Confirmed
- [ECSI](https://www.usedby.ai/companies/ecsi.md) — Confirmed
- [Evive Brands](https://www.usedby.ai/companies/evive-brands.md) — Confirmed
- [Fanatics](https://www.usedby.ai/companies/fanatics.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 50% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sunrun.
- Checked: Sunrun uses Replicant. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sunrun-replicant · How we check: https://www.usedby.ai/methodology