# How Sunshine Loans uses Retell AI

**30% to 5%** Call abandonment rate

As published on [retellai.com](https://www.retellai.com/case-study/sunshine-loans-retell-ai-customer-support-automation). Captured by usedby on 2026-10-05.

- Company: [Sunshine Loans](https://www.usedby.ai/companies/sunshine-loans.md)
- Tool: [Retell AI](https://www.usedby.ai/tools/retell-ai.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)

## The use case: how Sunshine Loans deploys Retell AI

Sunshine Loans uses Retell AI voice agents to handle inbound customer support calls for loan servicing, including application status updates, payment rescheduling, loan modification and general account support. Callers are verified and matched through Salesforce, and human agents only handle edge cases.

Summary written by usedby from the source page, in English. The figures are those of Retell AI and Sunshine Loans, not ours.

> Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.

- **75–80%**: “Now, 75–80% of calls are fully resolved by AI, no human needed.”
- **700,000+**: “Sunshine Loans handles 700,000+ monthly applications with a lean team, possible only through full-scale automation.”
- **under a month**: “One developer launched a nationwide AI support system in under a month.”

> Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.
>
> Dominic Quirk, CEO

Source: [retellai.com](https://www.retellai.com/case-study/sunshine-loans-retell-ai-customer-support-automation), captured 2026-10-05.

## Retell AI users in Fintech & Payments

- [Bill](https://www.usedby.ai/companies/bill.md) — Observed
- [Caribou](https://www.usedby.ai/companies/caribou.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 30% to 5% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sunshine Loans.
- Checked: Sunshine Loans uses Retell AI. Confirmed line. Latest check across sources: 2026-10-20.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sunshine-loans-retell-ai · How we check: https://www.usedby.ai/methodology