# How Supabase uses Hex

**92%**: “reducing resolution times by 92%, or 480 hours a year”

As published on [hex.tech](https://hex.tech/customers/supabase/), April 2026. Captured by usedby on 2026-10-15.

- Company: [Supabase](https://www.usedby.ai/companies/supabase.md)
- Tool: [Hex](https://www.usedby.ai/tools/hex.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)

## What the story says

Supabase uses Hex as its primary analytics platform and workflow orchestrator across many teams. It powers weekly company-wide dashboards, a billing support command center that can trigger refunds, a fraud alerting playbook, and a churn prediction engine built with the Notebook Agent.

Summary written by usedby from the source page, in English. The figures are those of Hex and Supabase, not ours.

> A refund that once took two minutes now takes ten seconds. The team handles 60 tickets a day with the same headcount that previously managed a fraction of that volume — reducing resolution times by 92%, or 480 hours a year.

- **$300,000**: “the team prevented approximately $300,000 in fraudulent or misconfigured spend”
- **97%**: “caught fraudulent instances 97% faster than before”
- **96%**: “reducing development time by 96%”
- **50**: “the company refreshes 50 dashboards in what they call "Monday Metrics Madness"”

> Hex replaced the need to open eight systems by consolidating the information and refund actions into one platform view. Resolving a support ticket and issuing a refund that used to take minutes now takes seconds.
>
> Kevin Grüneberg, Lead Billing Engineer

Source: [hex.tech](https://hex.tech/customers/supabase/), captured 2026-10-15.

## What usedby checked

We compared the story with its live page on 2026-10-15.

- Checked: the figure 92% is printed word for word on the page, near the name of Supabase.
- Checked: the passage quoted above is copied word for word from the page, near the name of Supabase.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Supabase uses Hex. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/supabase-hex · How we check: https://www.usedby.ai/methodology