# How Superhuman uses Zapier

**42+ hours**: “42+ hours saved per week”

As published on [zapier.com](https://zapier.com/customer-stories/superhuman). Captured by usedby on 2026-10-04.

- Company: [Superhuman](https://www.usedby.ai/companies/superhuman.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Marketing, Support

## What the story says

Superhuman's marketing team uses Zapier to route and enrich leads from platforms like LinkedIn, manage sync limits, and automatically process email opt-out requests. Its support team uses Zaps to tag Intercom conversations, log details, trigger dev escalations, and notify engineering.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Superhuman, not ours.

> Each support agent now saves an hour a day, reclaiming six hours of daily productivity across the team. Dev escalations are handled instantly, and faster resolutions have helped Superhuman maintain over 90% CSAT.

- **87%**: “With automation in place, Superhuman's marketing team cut lead sync errors by 87% and improved plan efficiency by 31%.”
- **90%**: “Dev escalations are handled instantly, and faster resolutions have helped Superhuman maintain over 90% CSAT.”

> With engineering, it’s always ‘what sprint will this be a part of?’ With Zapier, I can just block off an hour and figure it out myself.
>
> Megan Tsang, Marketing Operations Manager

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 42+ hours is printed word for word on the page, near the name of Superhuman.
- Checked: the passage quoted above is copied word for word from the page, near the name of Superhuman.
- Checked: Superhuman uses Zapier. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/superhuman-zapier · How we check: https://www.usedby.ai/methodology