# How SUSE uses Qualified

**$10M**: “Piper Email has influenced over $10M in pipeline”

As published on [qualified.com](https://www.qualified.com/customers/suse). Captured by usedby on 2026-10-08.

- Company: [SUSE](https://www.usedby.ai/companies/suse.md)
- Tool: [Qualified](https://www.usedby.ai/tools/qualified.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Marketing

## What the story says

SUSE uses Piper, an AI SDR agent (renamed Liz internally), to engage website visitors in real time, ask discovery questions, and book meetings, in many languages. It is integrated with Salesforce and 6sense, follows up with visitors by email, and also reviews the team's nurture emails.

Summary written by usedby from the source page, in English. The figures are those of Qualified and SUSE, not ours.

> Piper turns 70% of qualified conversations into booked meetings

- **70%**: “Piper turns 70% of qualified conversations into booked meetings”

> Our customer success and solution architect is off the charts. It's probably the best customer-facing partner I've ever had at any vendor.
>
> Margaret Dawson, Chief Marketing Officer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $10M is printed word for word on the page, near the name of SUSE.
- Checked: the passage quoted above is copied word for word from the page, near the name of SUSE.
- Checked: each number in our summary is printed on the page.
- Checked: SUSE uses Qualified. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/suse-qualified · How we check: https://www.usedby.ai/methodology