# How Sweetgreen uses Listen

**a tenth of the time**: “we’re getting the results turned around and analyzed in about a tenth of the time”

As published on [listenlabs.ai](https://listenlabs.ai/case-studies/sweetgreen). Captured by usedby on 2026-10-02.

- Company: [Sweetgreen](https://www.usedby.ai/companies/sweetgreen.md)
- Tool: [Listen](https://www.usedby.ai/tools/listen.md)
- Industry: [Restaurants & Food Services](https://www.usedby.ai/companies/industry/restaurants-food-services.md)
- Teams: Consumer and Business Insights

## What the story says

Sweetgreen's consumer insights team uses Listen to run customer research studies that combine quantitative scale with qualitative depth. They use it to test products such as wraps and app features across markets and act on the findings quickly.

Summary written by usedby from the source page, in English. The figures are those of Listen and Sweetgreen, not ours.

> Not to mention that we’re getting the results turned around and analyzed in about a tenth of the time.

- **67 restaurants**: “The wraps expanded into 67 restaurants.”
- **half the cost**: “For half the cost, we can have five times as many responses on all of the research that we run”
- **10 times**: “We just do 10 times more with it now.”

> Actually didn't cut our research budget. We're just doing 10 times more and being able to move much quicker.
>
> Jonathan Neman, CEO

> By having the speed to insight, insights can lead to actions. Those actions are then showing up in the real world at real Sweetgreen restaurants within weeks or months instead of years.
>
> Brian Davia, Head of Consumer and Business Insights

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure a tenth of the time is printed word for word on the page, near the name of Sweetgreen.
- Checked: the passage quoted above is copied word for word from the page, near the name of Sweetgreen.
- Checked: Sweetgreen uses Listen. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/sweetgreen-listen · How we check: https://www.usedby.ai/methodology