# How Swiggy uses New Relic

**10%**: “New Relic alerts have enabled proactive technology operations at Swiggy, with a 10% rise in productivity”

As published on [newrelic.com](https://newrelic.com/customers/swiggy). Captured by usedby on 2026-11-13.

- Company: [Swiggy](https://www.usedby.ai/companies/swiggy.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: Engineering
- Customer since (as the page says): Swiggy began using New Relic in 2018

## The use case: how Swiggy deploys New Relic

Swiggy uses New Relic as its main tool for monitoring and troubleshooting its apps and platform, tracking end-user experience, custom metrics and API performance. Alerts and historical traffic data help its engineers respond to errors and prepare for traffic spikes during festivals and events.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Swiggy, not ours.

> New Relic alerts have enabled proactive technology operations at Swiggy, with a 10% rise in productivity

- **70%**: “In two hours, Swiggy addressed an issue that saw a bandwidth reduction of 70% and a 30% improvement to media load time with New Relic”
- **30 million**: “New Relic delivers comprehensive end-user experience observability for over 30 million users”

> With respect to monitoring and troubleshooting, New Relic has been our single source of truth. Swiggy’s user base is growing into the millions and thanks to New Relic, we can track the digital experiences of our end users while analysing performance. The insight we get from New Relic is enabling us to expand rapidly while remaining confident that we’re providing a reliable, flawless customer experience.
>
> Tushar Tayal, AVP - Engineering at Swiggy

Source: [newrelic.com](https://newrelic.com/customers/swiggy), captured 2026-11-13.

## Other AI tools used by Swiggy

- [CodeRabbit](https://www.usedby.ai/tools/coderabbit.md) — Confirmed
- [Bito](https://www.usedby.ai/tools/bito.md) — Observed
- [Portkey](https://www.usedby.ai/tools/portkey.md) — Observed
- [Retool](https://www.usedby.ai/tools/retool.md) — Observed

## New Relic users in Logistics & Supply Chain

- [Australia Post](https://www.usedby.ai/companies/australia-post.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 10% is printed word for word on the page, near the name of Swiggy.
- Checked: the passage quoted above is copied word for word from the page, near the name of Swiggy.
- Checked: Swiggy uses New Relic. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/swiggy-new-relic · How we check: https://www.usedby.ai/methodology